1. Using This Website
2. BabyDollars™ Membership
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Using This Website
DearBaby™ carries a wide range of baby and children products that we have found to be trusted and recommended by parents for their excellent designs and quality of build. For customers who are not accustomed to browsing through the hundreds of products available through our online store, the following are some simple steps to help you navigate and find the items you are looking for in the website.
- Browse for products either by our intuitive drop-down categories under 'Shop' or by brands through the 'Our brands' link on the top right of every web page.
- Click on the ‘Product Details’ or the item’s image for more information and images.
- Adjust quantity required & click ‘Add to Cart’ to have the item(s) placed into your online shopping cart.
- Click on ‘Shopping Cart’ at the extreme right of the top menu bar at anytime to view or amend what you have added. Click on ‘Checkout’ on the bottom right of the screen to proceed with payment. A minimum order value of $30 nett is applicable currently for all online orders.
- If you are shopping with us for the first time, please ensure that you provide us with a valid contact number and address during registration for delivery purposes.
Backorder Items
Selected items listed on the webstore are not kept in ready-stock (most of the time) and available only on a back-order basis due to space constraint at our brick & mortar shop. You can continue to add these new products to cart and purchase them as mentioned above with the following distinctions:
- Item availability - As we do not hold physical stock of these products, their availability needs to be verified with our suppliers. We will usually get back to you within 1 working day after the order has been received.
- Refund - In the unfortunate event that the product(s) on backorder is out of stock, the payment received for that item will be refunded in 1 working day. The refund will be made in the same mode of the original payment.
- Delivery - Delivery for backorder items will typically take a few days longer due to the additional administrative requirements to get those items ready for delivery. You will be informed accordingly on the projected delivery schedule once the item is confirmed as available.
Payment Methods
Online payments can be made and processed through your PayPal account or using your Credit Card - Visa, Mastercard, or Amex. (through paypal but NO paypal account is required) Based on your feedback, payment by local bank fund transfer is also now available! In fact, we'll be giving you an additional S$0.50 discount for payments processed through this option. Detail instructions and account information to make payment to will be provided to you when checkout is completed. Kindly note that your order is not completed until payment is received and stock availability may change if payment is delayed.
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Shipping and Deliveries
At DearBaby™, customers have a choice of either doing self-collection from our retail outlet or opting for standard doorstep delivery.
- Standard Doorstep Delivery (Local addresses only)
- Orders <$100 nett - S$5.00
- Orders >$100 nett - FREE
- Orders <$100 nett - S$5.00
- Self-collection in Store - FREE
International Addresses - Please email us the details of your order and delivery address at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will provide you with a quote for shipping charges before confirming the order.
Commercial Addresses/Addresses in Central Business District/ Off-Shore Islands - A small surcharge may be applicable. Feel free to give us a call or email to confirm if any surcharge is applicable for your location.
Urgent/Night/Specific Date/Timings Delivery Requests - Please contact us directly for separate arrangements. Additional delivery lead time and charges may be applicable to cover the additional costs to meet your requests.
Redelivery - A surcharge of $10 is applicable for local redelivery if no one is around to receive the initial delivery on the date & time that has been arranged together with you.
Typically, standard deliveries will be made within 1-5 working days based on scheduling by our delivery team/courier partners and locations. If the order consists of backorder items, out of stock items pending replenishments or if there are specific requests for delivery timings, it may take a few more additional days due to the administrative and scheduling requirements.
We are proud to share that over 90% of all standard deliveries are completed within 3 working days!
- Standard Doorstep Delivery (Local addresses only)
Overview
The DearBaby™ website was developed to allow customers to be able to shop in comfort online for a wide range of quality baby products.
Please note that all prices are quoted in Singapore Dollars (SGD). Prices of items may change periodically due to price adjustments or temporary sales/promotions subjected to the prevailing terms and conditions. Confirming an order online constitutes an agreement to the prevailing price and quantity of the items ordered at the point of checkout. Consequently, we regret that no cancellation, exchange or refund of any sort is applicable due to changes in price after an order is confirmed and paid. In line with the policy, we will also not be able to advise and will not respond to any inquiries with regards to when sales and promotions will happen.
Check out our F.A.Q section if you have any further questions or simply drop us your queries at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Please be reminded that the use of this website is also governed by our Terms and Conditions in addition to the above.
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Warranties, Return & Exchange Policy
- All products purchased from DearBaby™ comes with a 7 day warranty against manufacturing defects from the date of delivery or purchase in the shop. Items that are damaged or defective can be returned within 7 days for exchange only if it comes with its original purchase receipt and packaging.
- Some products may also come with additional manufacturer’s warranty which will be listed under the individual's product details. For more information or clarifications on the manufacturer's warranty for a specific product, kindly contact us prior to purchase for clarifications.
- New items may be returned within 7 days for exchange (only) with no questions asked provided the product is not opened, is returned in its original packaging and comes with its original purchase receipt with the EXCEPTION for back-ordered items that is not returnable or refundable.
- Shoes - All shoes bought can be exchanged for sizes only (subjected to stock availability) within 7 days of delivery unless otherwise stated in product description for clearance styles where no exchange will be applicable.
- We seek customers' kind understanding that any exchanges are to be done at our retail outlet. Any request for off-site exchanges are subjected to additional 2-way deliveries charges as per re-delivery charges.
- We regret that all orders are non-refundable once it is confirmed and payment received.
- Products that are recalled by manufacturers will be gladly accepted for return by DearBaby™ as long as the item is accompanied by the original purchase receipt.
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BabyDollars™ Membership
The BabyDollars™ membership is DearBaby™ rewards program and our way of saying thanks to all our loyal customers. Members receive BabyDollars™ rebates for all their purchases with us.
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Privileges
BabyDollars™ membership privileges are summarised as follows:
- Receive 12% rebates in BabyDollars™ for purchases of regular priced items
- Receive 3% rebates in BabyDollars™ for purchases of discounted/sales items (including BabyDollars™ redeemed items)
- BabyDollars™ Members’ Exclusive Deals (No rebates will be issued)
For online purchases, please quote your BabyDollars™ membership ID in the comments during checkout and your latest rebates earned (plus updated balances) will be processed and sent to your registered email account upon verification.
Purchase Redemption
One BabyDollar™ is equivalent to one Singapore dollar(SGD) and it can be redeemed fully against any regular-priced purchases at DearBaby™ except for shipping charges.
For example: If you have a BabyDollars™ balance of B$20.00, and wish to purchase an item at a regular price of S$15.00. You may redeem the full price of the item which will leave you with a BabyDollars™ balance of B$5.00.
Partial Redemption - If your BabyDollars™ balance is not sufficient to pay for the full price of the item that you want, you can simply top up the balance with cash. You will continue to accrue a 3% rebate for the amounts paid in cash!
For example: If you have a BabyDollars™ balance of $20.00, and wish to purchase an item at a regular price of S$100.00. You simply top up the difference of $80.00 in cash. You will also receive rebates of B$2.40 BabyDollars™ for the $80.00 paid in cash.
Online Redemption – To redeem your BabyDollars™ for online purchases, simply email us the details of your order at This e-mail address is being protected from spambots. You need JavaScript enabled to view it together with your membership ID. We will contact you with details within one working day. Payment will only be required upon delivery for members.
Validity & Expiry
All BabyDollars™ memberships are valid for 1 year from the date of you join us. It will automatically be extended for another 6 months from the date of your transaction.
There is NO expiry date to your BabyDollars™ as long as your membership remains valid. BabyDollars™ forfeited due to a lapse of membership will be consolidated annually and donated to a charity of our choice.
BabyDollars™ members who require any further clarifications can email us at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it for assistance. Kindly quote your membership number in the email’s subject so that we can process your requests or enquires more efficiently.
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Become a BabyDollars™ Member Today!
NO membership fees are required! To qualify for application to become a BabyDollars™ member, simply accumulate S$400 worth of purchases within 3 months.
*All BabyDollars™ membership are subjected to application and approval. Rebates will be issued only from the point of application and on a per receipt basis.
Loss of Membership Card
Any loss of BabyDollars™ membership cards has to be reported immediately to prevent any misuse of your BabyDollars™ balance. We will not be liable for any losses resulting from the loss of the card up to the point that it was reported and acknowledged as follows:
- During our opening hours: By phone at 6734 0378.
- Out of our opening hours: By email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it